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General
Total Quality Management (TQM) is an integrated philosophy,
which underlies the way in which we approach our work rather than
thought of as a new set of rules and conditions to learn and
"try" to perfect!
To work really
effectively; 100% commitment is required from all staff as TQM
often requires a change in an organisation's culture and
attitudes towards its approach in carrying out its operations.
This one-day
workshop will explore the philosophy behind TQM focusing on:
- Teamwork as a
powerful TQM tool
- Working
methods used in TQM
Aims &
Objectives
Participants will gain grounding in:
- Right First
Time
- Building
Quality In
- Corrective
Actions
- Prevention
versus Fire-Fighting
- Elimination
of Waste
- Group Problem
Solving
- Creativity
(Brainstorming)
- TQM Tools
(Pareto, Force-Field & Ishikawa!)
- Getting the
whole Team "on-board"
Learning
Environment
The workshop will be highly participative, challenging and
fun. One key emphasis will be the philosophy: "work
smarter not harder"!
Tutor: Nigel
Ellenor
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