Effective Listening Skills

Scenario: There is an important issue that needs addressing - you prepare your case, agree a meeting with your manager and arrive on time. He/she is not prepared for this meeting and during the presentation of your case, your manager doesn't seem to be engaged with you! You sense this from not only his/her body language and your own intuition and instincts, but also from the "limp" feedback which you receive.

How do you feel about it afterwards?
We may not be able to change/improve our own managers/bosses performance with ourselves! However, we can ensure that we give our own staff/team and colleagues/clients a good service, gaining professional respect in the process.

Effective Listening is about this.

Course Content
This one-day workshop will be very practical in its nature, the emphasis being on role-play and interactions as the learning style, given key theory and skill inputs at appropriate moments.

Aims & Objectives

Participants will gain a basic grounding in:

• Listening versus effective listening (the difference)
• Types of questions (C.O.P.S. model)
• Verbal and non-verbal listening skills
• Clarification tools
• Confirming understanding
• Agreeing what has been agreed

The value and richness of learning during this workshop will be dependent upon group numbers, so please encourage your colleagues to attend!

Trainer: Nigel Ellenor