Managing Conflict and Change

General
There are three important aspects of managing change. First, managers need to deal with the impact of change that is taking place in the organisation's environment and affecting the business. Secondly, managers need to actively initiate changes to constantly improve the business. Thirdly, managers must cope with the fall-out from the changes they institute. Often conflict situations will arise; that is inevitable and can often be resolved in a way that actually benefits all involved. When conflict and change are well managed they are important stimuli for learning and development.

The programme considers a framework for initiating and managing change. It is an important managerial tool because of its versatility, lending itself to a range of development uses.

Aims & Objectives
By the end of the day participants will be able to recognise and use Framework initiating and managing change and conflict by:

  • recognising their current state of affairs
  • creating a picture or map of the desired package of outcomes they want
  • deciding on action strategies to move the systems from the current to the preferred scenario

Who is it for?
Those managers or organisers wishing to learn more about how to initiate and manage change effectively within the organisation, team or other work related situations.

About the trainer
Marian Dilworth has worked on a number of projects initiating and implementing change. She is a trained counsellor and lecturer in Counselling Skills.


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